Learn different ways to contact Temu sellers for product questions, order issues, shipping inquiries, and customer support. Get direct communication with sellers through multiple channels.
Send messages through product pages or order history
Ask questions in product review section
Get help through Temu customer service
Navigate to the specific product you have questions about
Scroll down to see seller details and ratings
Look for "Contact Seller" or "Message Seller" button
Type your question clearly and include product details
Click send and wait for seller response
Access your order history from your account
Locate the order you want to inquire about
View detailed information about your order
Find the contact option in order details
Include order number and specific concerns
Find the Questions & Answers section on product page
See if your question has already been asked
Click "Ask a Question" button if needed
Seller or other customers will answer your question
Launch Temu on your device
Tap your profile icon in top right
Find help or support option
Live chat, email, or phone support
Provide order details and seller information
Include product name, order number, and specific question
Use respectful language and allow time for response
Show size, damage, or quality issues with images
Wait 24-48 hours before sending follow-up
Avoid aggressive or demanding tone
Keep payment details and passwords private
Avoid sending multiple messages quickly
Allow reasonable time for seller response
1-4 hours (business hours)
12-24 hours
48-72 hours
Note: Response times may vary due to time zones, holidays, or high message volume