Comprehensive guide to Temu's refund policy, money back guarantee, and return process. Learn about refund eligibility, processing times, and how to get your money back for eligible purchases.
Shop with confidence knowing you're protected by Temu's comprehensive refund policy
Return most items within 90 days
Get your money back for eligible items
No cost returns on many items
Quick refund processing times
Start the refund process from your account:
Submit your return request:
Temu reviews your request:
Send items back following instructions:
Get your money back once items are received:
Note: Processing times start after Temu receives and inspects your returned items. Bank processing times may vary during holidays and weekends.
Items damaged during shipping or manufacturing defects:
When you receive incorrect items:
When packages are lost during shipping:
If you're having trouble with the refund process or have questions about eligibility, our customer support team is here to help.