How to Return Items on Temu

Complete step-by-step guide to returning items on Temu. Learn about the return policy, process, and how to get your refund quickly and easily.

Start a Return

Begin the return process for your order

Return Policy

Learn about Temu's return guidelines

Track Return

Check your return status

Step-by-Step Return Process

Access Your Orders

Log into your Temu account at temu.com
Go to "My Orders" in your account menu
Find the order with items you want to return

Initiate Return Request

Click "Return/Refund" next to the item
Select the reason for return from the dropdown menu
Upload photos if the item is damaged or defective
Add any additional comments about the issue

Choose Return Method

Return with Refund: Send item back for full refund
Keep & Refund: Available for damaged/wrong items
Exchange: Get replacement for same item

Ship the Item Back

Download and print the return shipping label
Package the item securely in original packaging if possible
Attach the return label to the package
Drop off at designated shipping location

Track Return & Get Refund

Track your return package using the tracking number
Wait for Temu to receive and process your return
Refund will be issued to your original payment method
Processing time: 3-10 business days after receipt

Temu Return Policy Overview

✅ What You Can Return

• Items within 90 days of delivery
• Unused items in original condition
• Items with original packaging and tags
• Defective or damaged items
• Items that don't match description
• Wrong items received

❌ What You Cannot Return

• Personalized or customized items
• Perishable goods
• Intimate or sanitary goods
• Items damaged by normal wear
• Digital products
• Items returned after 90 days

Return Shipping Information

Free Return Shipping: Available for defective, damaged, or incorrect items

Customer Pays Shipping: For returns due to change of mind or sizing issues

Return Labels: Provided automatically through your Temu account

Packaging: Use original packaging when possible, or secure alternative packaging

Refund Timeline & Methods

Refund Processing Time

Credit/Debit Cards: 3-10 business days

PayPal: 1-3 business days

Temu Credits: Instant refund to account

Bank Transfers: 5-10 business days

Refund Amount

Full Refund: Item price + taxes (shipping may vary)

Partial Refund: May apply if item is used or damaged

Shipping Costs: Refunded only if item was defective or incorrect