An objective look at common complaints, issues, and concerns about shopping on Temu. Understanding both sides helps you make informed decisions about using the platform.
This article presents common criticisms of Temu reported by users and media. Many users have positive experiences, but it's important to understand potential issues before making purchasing decisions.
One of the most common complaints about Temu is inconsistent product quality, with items often not matching photos or descriptions.
"The dress looked nothing like the photo. Completely different fabric and fit."
"Ordered kitchen gadgets that broke after one use."
"Phone case was flimsy plastic, not the sturdy material shown."
Long shipping times and delivery problems are frequent complaints, especially since most items ship from overseas warehouses.
Many users report difficulties getting help from customer service, including language barriers and unhelpful responses.
The return process can be complicated and expensive, with many customers struggling to get refunds for unsatisfactory products.
Some users express concerns about data privacy, security practices, and the amount of personal information collected by the app.
Critics argue that Temu uses psychological tactics and gamification to encourage excessive spending and addictive shopping behaviors.
"I ordered 5 items and only 2 arrived. Customer service kept giving me the runaround for weeks."
- Sarah M., verified buyer
"The quality was so bad I couldn't even donate the items. Complete waste of money."
- Michael R., verified buyer
"You get what you pay for. Some items were great for the price, others not so much."
- Jennifer K., verified buyer
"Good for trying trendy items without spending much, but don't expect premium quality."
- David L., verified buyer
Amazon, eBay, traditional retailers
Higher prices but better quality control
SHEIN, AliExpress, Wish
Similar prices with different trade-offs
Local stores, thrift shops, Facebook Marketplace
Support local business and see before buying
Temu isn't necessarily "bad" - it's a marketplace with specific trade-offs. The extremely low prices come with compromises in quality, shipping speed, and customer service.
Whether Temu works for you depends on your priorities: if you want the lowest possible prices and don't mind potential quality issues or long shipping times, it might be worth trying. If you prioritize quality, fast shipping, and excellent customer service, you might be better served by other retailers.