24/7 Support Available: Temu offers round-the-clock customer support through multiple channels including live chat, email, and phone. Get help with orders, returns, payments, and more.
Instant support through the app or website
Availability: 24/7
Response Time: 1-5 minutes
Best For: Quick questions
Speak directly with a support agent
Availability: 24/7
Wait Time: 2-10 minutes
Best For: Complex issues
Detailed written responses
Availability: 24/7
Response Time: 2-24 hours
Best For: Documentation needed
Open the Temu app on your mobile device
Tap on "Account" or your profile icon at the bottom
Select "Customer Service" or "Help Center"
Choose "Live Chat" for instant support
Go to temu.com and log in
Scroll to the bottom and click "Customer Service"
Click the chat bubble icon or "Contact Us"
Select your preferred contact method
Phone: 1-800-XXX-XXXX
Hours: 24/7
Languages: English, Spanish
Phone: +44-XXX-XXX-XXXX
Hours: 24/7
Languages: English
Phone: 1-XXX-XXX-XXXX
Hours: 24/7
Languages: English, French
*Phone numbers are available in the official Temu app or website. Check the Help Center for current contact information.
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Get instant answers through:
Request to speak with a manager or team lead for complex issues.
Keep records of all communications, reference numbers, and promises made.
If chat doesn't work, try phone support or email for different perspectives.
For payment disputes, contact your bank or credit card company.
This guide provides general information about contacting Temu customer support. Contact methods and availability may vary by region. For the most current contact information and support options, please visit the official Temu website or app. We are not affiliated with Temu and cannot provide direct customer support services.